Frequently Asked Questions
Have a question about our plumbing, heating or home comfort services? We've put together answers to some of the questions we regularly receive from homeowners and landlords.
If you can't find the information you're looking for, our team is happy to help.
General Questions
What areas does BoilerCare Cover cover?
We provide domestic plumbing and heating services across Uxbridge, Harrow and selected surrounding areas. Our coverage includes locations such as Hillingdon, Hayes, Ruislip, Ickenham, Northwood, Pinner and Eastcote. Contact us to confirm whether we cover your postcode.
What services do you provide?
Our services include boiler repairs and servicing, boiler installations, central heating repairs, domestic plumbing, air conditioning and heat pump services. We also provide dedicated plumbing and heating support for landlords.
How do I arrange an appointment?
You can call us on07394 863514 or use our online contact form. Let us know what work you need and where the property is located, and we'll discuss the next steps.
Do you work with homeowners and landlords?
Yes. We work with homeowners and landlords, providing domestic plumbing, heating and property maintenance services.
Boiler Services
Do you repair boilers that have stopped working?
Yes. We can investigate boiler faults and diagnose problems affecting heating or hot water. The appropriate repair will depend on the boiler type, the fault and the availability of suitable parts.
How often should a boiler be serviced?
For most domestic gas boilers, an annual service is recommended. Regular servicing helps check the appliance's condition, operation and safety. Always follow the manufacturer's maintenance recommendations.
Can you install or replace a boiler?
We offer boiler installation and replacement services. The most suitable option will depend on your existing heating system, property requirements and hot water demand.
What should I do if my boiler loses pressure?
Check the boiler manufacturer's instructions before attempting to adjust anything. Repeated pressure loss may indicate a leak or another system fault, so it's worth arranging an inspection rather than continually topping up the system.
Looking for more information? Visit our Boiler Services page.
Central Heating
Why are some radiators not heating up properly?
Radiators can develop cold spots or fail to heat because of trapped air, sludge build-up, valve problems or circulation issues. The cause needs to be identified before deciding on the right repair.
What is power flushing?
Power flushing is a process used to clean central heating systems by circulating cleaning chemicals and water through the pipework and radiators to help remove accumulated sludge and debris.
Can you repair leaking radiators?
We can investigate radiator leaks, faulty valves and associated pipework. Depending on the condition of the radiator and fittings, a repair or replacement may be recommended.
What is a thermostatic radiator valve (TRV)?
A TRV allows you to control the temperature of an individual room by regulating the flow of hot water into its radiator. It can help provide better control over your home's heating.
Find out more on our Central Heating page.
Plumbing
Can you repair leaking pipes and taps?
Yes. We provide domestic plumbing repairs for leaking pipes, dripping taps, faulty connections and other common household plumbing problems.
Do you repair toilets and showers?
We can help with a range of toilet and shower plumbing faults, including leaks, faulty fittings and problems with water supply or drainage connections.
What should I do if I discover a water leak?
If it's safe to do so, turn off the water supply using your property's stopcock. Avoid using electrical equipment near standing water and arrange for the leak to be investigated. If water is coming into contact with electrical installations, keep clear and seek appropriate assistance.
Can you help with hot water problems?
Yes. We can investigate plumbing-related hot water problems, including issues involving hot water cylinders, pipework and associated components. If the problem relates to your boiler or heating system, our engineers can help identify the appropriate service.
Explore our Plumbing Services page.
Air Conditioning & Heat Pumps
Do you install domestic air conditioning?
We provide domestic air conditioning installation services. The right system will depend on the room size, property layout and cooling requirements.
Does air conditioning need regular servicing?
Yes. Regular maintenance helps keep an air conditioning system operating properly. The manufacturer's maintenance schedule should be followed, and filters and other components should be checked as appropriate.
What is an air-source heat pump?
An air-source heat pump transfers heat from the outside air into your property to provide heating and, where supported by the system, hot water.
Do heat pumps need servicing?
Yes. Regular checks and maintenance help keep a heat pump operating efficiently and allow potential issues to be identified. Follow the manufacturer's recommended servicing schedule.
Landlord Services
Do you provide landlord gas safety certificates?
Yes. We provide landlord gas safety checks carried out by appropriately qualified Gas Safe registered engineers. Following a satisfactory check, the relevant gas safety record is provided.
How often does a landlord need a gas safety check?
Landlords must arrange a gas safety check on relevant gas appliances and flues at least every 12 months, in accordance with the applicable regulations.
Is a gas safety check the same as a boiler service?
No. A landlord gas safety check and an annual boiler service are different tasks. A gas safety check assesses the safety of relevant gas appliances and flues, while a boiler service involves maintenance and checks of the boiler itself. They can often be arranged during the same visit.
Do you offer boiler cover for landlords?
Yes. We offer landlord maintenance plans designed to provide support with covered boiler and heating system issues. Please refer to our LandlordCare information for plan details, eligibility requirements, terms and exclusions.
Visit our Landlord Services page for more information.
Tell Us How We Can Help
Complete the form below with a few details about your requirements, and we'll get back to you as soon as possible.
Still Have a Question?
If you need help with a boiler, heating system or plumbing problem, get in touch with BoilerCare Cover.
Our team can discuss your requirements and help you identify the most appropriate service.